VA Solid Start: VA calls you in your first year

What it is

VA Solid Start (VASS) is VA's program for service members leaving active duty. VA says it connects you with benefits information and partner resources on health care, housing and education. A representative talks with you; you choose the topics.

When VA reaches out

VA tries to contact you three times in your first year after separation: days 0 to 90, days 91 to 180, and days 181 to 365.

How to get your call

1. Watch your email for a message titled "VA Solid Start (VASS) - Schedule Your Call."
2. Use its link to pick the dates, times and topics you want.
3. A VA representative calls at the time you chose.
4. Or call VA Solid Start yourself at the number below.

What to use the call for

Ask the question that is really on your mind: what money or benefits am I owed that I have not applied for? VA names health care, housing assistance and education as topics. VA states its representatives will not ask you for financial information.

Traps

• The outreach window is your first year after separation.
• Keep your contact information current in your VA.gov account so VA can reach you. VA News encourages this.

Where to call and where to go

Phone

• 1-800-827-0611 VA Solid Start, Monday to Friday, 8:00 a.m. to 9:00 p.m. Eastern (hours from va.gov). That is 7:00 a.m. to 8:00 p.m. Central.

Official pages

• VA Solid Start (official page)
• VA News: Solid Start helps Veterans transition