Veterans Crisis Line — dial 988, then press 1. Text
838255. Chat at
veteranscrisisline.net. TTY
711 then 988, or
1-800-799-4889. 24 hours a day, 7 days a week. You do not have to be enrolled in VA benefits or
health care to connect. A rating decision on a mental health condition can hit hard, whatever the number
says. Call before you sit with it alone.
Before you start
Two things that stop people cold
Know these before you spend an hour clicking.
- Not every letter is online. VA posts decision letters for "certain types of claims,
decision reviews, and appeals" — not all of them. If yours is not there, you still have a decision.
You request the paper copy. See the panel on requesting it.
- Nothing shows up until the claim is closed. If your claim status is still open, the
decision letter is not available yet.
Signing in. VA's own words: "You can no longer use a My HealtheVet user ID and password or a
DS Logon username and password to sign in to VA.gov, VA mobile apps, or other VA online services."
VA moved to two sign-in options in 2025 —
Login.gov and
ID.me. If those are the two
you have never used, both are free to set up:
va.gov/resources/creating-an-account-for-vagov.
✅ Closed claim, Login.gov or ID.me.
The path
Pulling the letter off VA.gov
- Go to va.gov and sign in.
- From the top menu choose VA benefits and health care, then Disability, then
Check your claim, decision review, or appeal status. That page is
va.gov/claim-or-appeal-status if you would
rather type it straight in.
- You will see your claims, decision reviews and appeals listed. Find the closed one and select
View details.
- Select Get your claim letters.
- Your letters are listed newest first. Select the one you need and it downloads as a PDF.
There is no separate download screen.
Save that PDF somewhere you will find it in five years, and put a copy where your Family can get to it.
✅ Details, then claim letters.
When it is not there
Requesting the code sheet
VA does not promise that the code sheet rides along with the letter you download. If
it is not in that PDF, you are not out of options — you ask for it.
- Call the VA benefits hotline, 800-827-1000 (TTY: 711), Monday through Friday, 8:00 a.m.
to 9:00 p.m. ET. Ask for your rating decision code sheet.
- Or file the written request. VA Form 20-10206, "Freedom of Information Act (FOIA)
or Privacy Act (PA) Request" —
va.gov/forms/20-10206. Ask for the rating decision
code sheet from your claims file.
- Ask for the whole file while you are at it. That same form gets you the rating decision
narrative and the evidence behind it. The code sheet shows you the result. The narrative shows you
why VA landed on that percentage — which is what you need if you intend to challenge it.
No computer, no online account, no problem. Everything on this page can be done by phone at
800-827-1000 or in person at a VA regional office. You do not need an internet connection to
get your own records.
✅ Ask by phone. Ask in writing. Ask in person.
Reading it
What the numbers mean
- Diagnostic code — the number VA files a condition under in its rating schedule. Example:
diagnostic code 9411 is posttraumatic stress disorder, which VA rates at 0, 10, 30, 50, 70 or
100 percent. That is an example, not your number.
- Evaluation — the percentage assigned to that condition.
- Effective date — the date that percentage starts. This is the money column. Every month
the date is wrong is a month of pay you did not get.
- Combined evaluation — your overall percentage.
Your ratings do not add up. 50 plus 30 is not 80. VA combines percentages under a table in
its own rules (38 CFR 4.25), and the second rating only applies to what is left of you after the
first. This is the number one reason a veteran reads his code sheet and thinks VA made a math error
when VA did not. Check the combined total against that table before you file anything over it.
One term to forget: "rating code." It is not a VA term and there is no such field. VA says
diagnostic code. Use their word and you will find the thing you are looking for.
✅ The effective date is the money.
The clocks
Deadlines that start on the date of your letter
Read the code sheet, find an error, then sit on it, and you can lose the right to
argue it. These clocks run off the date printed on the decision.
- Higher-Level Review — 1 year from the date on your decision letter.
va.gov/decision-reviews/higher-level-review
- Board Appeal — 1 year from the date on your decision letter.
va.gov/decision-reviews/board-appeal
- Supplemental Claim — no filing deadline, but there is a price for waiting. You may file
any time after VA issues notice of a decision. File it more than one year after that notice
and your effective date can be no earlier than the day VA receives it — the back pay to your
original claim is gone. File any review option inside the year and your claim counts as
continuously pursued, which protects that original date.
va.gov/decision-reviews/supplemental-claim
- Contested claim — 60 days, and Board Appeal is the only route.
- Court — 120 days. If the Board denies your appeal, you have 120 days from the date on the
Board's decision letter to appeal to the U.S. Court of Appeals for Veterans Claims.
A wrong effective date is challengeable the same way as a wrong percentage — Higher-Level Review or
Supplemental Claim, same clocks. Do not let it ride because the percentage looks right.
✅ One year. Write it on the folder.
Help reading it
Free help exists. Use it first.
- An accredited representative from a Veterans Service Organization will read your code
sheet with you and file for you at no charge. Under VA's rules, recognized organizations and
their accredited representatives may not charge you a fee at all.
- An accredited attorney or claims agent may charge, but only after VA has issued notice of
its initial decision on the claim — never for the first filing. A fee up to 20 percent of
past-due benefits is presumed reasonable; above 33 and one-third percent is presumed
unreasonable.
- Anybody demanding a cut of your back pay to file your first claim is not operating inside
VA's rules. Walk.
You can ask for an accredited representative at any VA regional office, or start by calling
800-827-1000. There is no shame in handing the paperwork to somebody who reads it every day.
✅ Free first. Always ask what it costs.